Cancellation & Refund Policy
Graho is operated by Penzo Technologies Private Limited and provides digital astrology services, consultations, reports, and products through its platform.
Due to the personalized and time-bound nature of astrology services, certain cancellations and refunds are limited as described below.
1. Astrology Consultations (Chat / Call / AI Sessions)
- Once a chat or call session has started, it cannot be cancelled or refunded.
- Wallet credits consumed during a session are non-reversible.
- Sessions are billed on a time-based or usage-based model, and usage is tracked automatically by the system.
2. Wallet Credits & Recharge
- Wallet recharges are non-refundable once credited to the user's account.
- Unused wallet balance does not expire and can be used for future services on Graho.
- Wallet credits cannot be transferred to another account or redeemed for cash.
3. Astro Store - Digital Products (Reports, PDFs, Downloads)
- Digital products delivered instantly (such as astrology reports, downloadable files, or online access) are non-cancellable and non-refundable once delivered.
- If a technical issue prevents access or delivery, users may contact support for resolution.
4. Astro Store - Physical Products (If Applicable)
- Orders for physical products can be cancelled only before dispatch. Once shipped, cancellations are not permitted.
- Refunds for damaged or incorrect products may be processed after verification.
5. Refunds Are Considered Only In The Following Cases:
Refunds may be approved at Graho's discretion if:
- A duplicate payment was made for the same order or transaction; or
- A verified technical failure on the Graho platform prevented service delivery, as confirmed by our support team.
Refunds are NOT provided for:
- Change of mind
- Partial usage of wallet credits
- Dissatisfaction with astrology outcomes (as astrology is interpretative and subjective)
- Delays caused by external service providers beyond our control
6. How to Request a Refund
To request a refund, please contact us within 24 hours of the transaction with:
- Order ID / Transaction ID
- Payment reference ID
- Brief description of the issue
- Screenshots or supporting details (if available)
Email: hello@graho.in
7. Refund Processing Timeline
- Approved refunds will be processed within 5-7 business days.
- Refunds will be credited back to the original payment method used at checkout.
- Processing time may vary depending on the payment provider or bank.