Shipping & Delivery Policy
Graho is operated by Penzo Technologies Private Limited. This policy explains how services and products purchased on the Graho platform are delivered after successful payment.
1. Nature of Products & Services
Graho primarily offers digital astrology services, including:
- AI and human astrologer consultations (chat and call)
- Astrology reports, kundli, horoscopes, and digital downloads
- Wallet-based credits for accessing platform services
In addition, Graho may offer physical astrology-related products (such as remedies or merchandise) through the Graho Store.
2. Digital Service Delivery
a. Wallet Credits
- Wallet credits are added instantly after successful payment.
- Credits can be used immediately for consultations or digital services.
- In rare cases, credit reflection may take up to 10 minutes due to technical delays.
b. Digital Reports & Downloads
Digital products are delivered electronically via:
- On-screen access, and/or
- Email to the registered email address
Access is typically granted immediately after purchase.
3. Physical Product Delivery (If Applicable)
- Physical products are shipped to the delivery address provided at checkout.
- Dispatch timelines and estimated delivery dates will be shared where applicable.
- Delivery timelines may vary based on location, availability, and logistics partners.
- Currently, physical deliveries may be handled manually or via third-party logistics providers.
4. Delivery Charges & Taxes
- Digital services: No shipping charges apply.
- Physical products: Delivery charges, if any, will be displayed at checkout.
- Applicable taxes (including GST, if required) are shown during checkout.
- GST-compliant invoices can be provided on request.
5. Service Availability
- Graho services are generally available 24×7.
- Temporary interruptions may occur due to system maintenance, upgrades, or unforeseen technical issues.
- During such periods, service delivery may be delayed until systems are restored.
6. Failed Delivery / Credits Not Received
If payment is successful but wallet credits do not appear, or a digital product is not accessible, please contact support within 24 hours with:
- Registered email address
- Payment ID / Order ID
If a verified technical issue prevents delivery, Graho will either resolve the issue or process a refund in accordance with the Cancellation & Refund Policy.
7. Customer Responsibilities
Users are responsible for:
- Maintaining a stable internet connection
- Using a compatible device and browser
- Logging in with the correct account used during purchase
- Providing accurate delivery details for physical products (if applicable)
Graho is not responsible for issues arising from incorrect user-provided information.