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Privacy Policy

Graho ("we", "our", "us") is an astrology and spiritual services platform operated by Penzo Technologies Private Limited. We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what data we collect, why we collect it, how we use it, and the choices you have.

By accessing or using the Graho website, mobile application, or services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

a. Account & Contact Information

  • Name
  • Email address
  • Mobile number

b. Astrology & Profile Information

To provide astrology-related services, we collect information you voluntarily share, including:

  • Name
  • Date, Time, and Place of birth
  • Gender (optional)
  • Relationship details (for family or multiple profiles)

This information is required to generate kundli, horoscopes, compatibility analysis, reports, and personalized insights.

c. Usage & Interaction Data

  • Chat and voice session metadata
  • Session duration and timestamps
  • Device, browser, IP address, and log data
  • Platform usage and interaction patterns

d. Payment & Transaction Data

  • Wallet balance and usage
  • Transaction IDs and timestamps
  • Payment status and method

Note: Graho does not store card, UPI, or bank details. All payments are securely processed by authorized third-party payment gateways.

2. Purpose of Data Processing

We process your information to:

  • Deliver astrology services, insights, and reports
  • Generate kundli and astrological calculations
  • Enable chat and call consultations (AI or human astrologers)
  • Manage user accounts and multiple profiles
  • Process payments, wallet transactions, and refunds
  • Improve service accuracy, quality, and performance
  • Provide customer support and resolve issues
  • Comply with legal, regulatory, and compliance requirements

3. Consent for Astrology Processing & Third-Party Services

By using Graho and submitting your personal or birth details, you expressly consent to:

  • Processing your data for astrology-related calculations and insights.
  • Generating kundli, charts, predictions, and recommendations.
  • Securely sharing necessary information with trusted third-party service providers (including astrology APIs, AI systems, hosting providers, analytics tools, and payment gateways) solely for delivering Graho's services.

We ensure that such third parties process data only as required to perform their services and in accordance with applicable data protection laws.

Graho does not sell or trade your personal data.

4. Communication & Marketing Consent

By using the Graho website or services, you consent to being contacted by us for:

  • Account-related and service communications
  • Transactional updates and confirmations
  • Product updates, feature launches, and platform improvements
  • Educational content, offers, and promotional communications related to Graho

These communications may be sent via email, SMS, WhatsApp, in-app notifications, or other digital channels.

You may opt out of non-essential promotional communications at any time using the unsubscribe option provided or by contacting hello@graho.in. Service-related and transactional communications may continue as necessary to deliver our services.

5. Data Sharing & Disclosure

We may share limited information with trusted partners such as:

  • Payment gateways and financial processors
  • Cloud hosting and infrastructure providers
  • Analytics, monitoring, and performance tools
  • Customer support and communication platforms

All such partners are bound by confidentiality and data-protection obligations.

6. Data Security

We use reasonable technical and organizational safeguards to protect your information from unauthorized access, loss, or misuse. However, no system or method of transmission over the internet is completely secure, and absolute security cannot be guaranteed.

7. Cookies & Tracking Technologies

Graho uses cookies and similar technologies to maintain login sessions, enhance platform functionality, and analyze usage trends.

You can manage cookies through your browser settings. Disabling cookies may impact certain features.

8. Data Retention & Your Rights

We retain personal information only for as long as necessary to provide services, meet legal requirements, or resolve disputes.

You have the right to:

  • Access your personal data
  • Request corrections or updates
  • Request deletion of your account and associated data

Requests can be made by contacting us at hello@graho.in, subject to applicable laws and operational constraints.

Children's Privacy

Graho is intended for users 18 years and above. If services are used on behalf of minors, it must be with the consent and supervision of a parent or legal guardian.

Changes to This Policy

We may update this Privacy Policy periodically. The latest version will always be available on the platform. Continued use of the services constitutes acceptance of the updated policy.